Privacy Policy
Privacy Policy, Terms and Conditions, Warranty
We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following will inform you of the
information that we may collect from you, and how it is used. By using our Web site, you are accepting the practices described in this policy.
What information are you collecting?
We collect personal information that can be used to identify you individually, such as your name, mailing address, phone number, email address, credit card number, and financial information.
We also collect non-personal information, such as a domain name and IP Address. The domain name and IP address reveal nothing personal about you other than the IP address from which you have accessed our site. We also collect information about the type of Internet browser you are using, operating system, as well as which of our Web pages you have accessed.
How and when do you collect this information?
We collect personal information from you when you provide it to us. For example, if you purchase a product sold through our online store, we may collect your name, mailing address, telephone number, credit card number, and email address. If you create an account, we may collect your name, mailing address, email address, and other information that we request in the registration process.
If you communicate with us regarding our Web site or our services, we will collect any information that you provide to us in any such communication.
How is my information used?
We use personal information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Web site, fulfilling requests for information, producing and shipping the products that you order, and providing customer support.
We use non-personal information for internal purposes, such as maintaining, evaluating, and improving our services and Web site.
Security
The security of your personal information is important to us. When you enter sensitive information such as a credit card number on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Do you use cookies?
Yes. A cookie is a small piece of data that is sent to your Internet browser from a Web server and stored on your computer’s hard drive. Cookies are often used to provide you with a customized experience. At no time is any personal information stored within one of our cookies. Accepting cookies through your browser is a personal choice. You can still enjoy our Web site if you choose not to accept cookies.
Will you disclose the information you collect to outside third parties?
We will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing.
We will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:
- Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company
- Protect and defend the rights or property of our Web site and related properties
- Identify persons who may be violating the law, the rights of third parties, or otherwise misusing the our Web site or its related properties
Does this Privacy Policy apply when I access third party Web sites?
You may be able to access third-party Web sites directly from our Web site. This Privacy Policy does not apply when you access such Web sites. We cannot control how third parties may use personal information you disclose to them, so you should carefully review the privacy policy of any third-party Web site you visit before using it or disclosing your personal information to its provider.
What safeguards are in place?
We are obligated to protect your personal information by making reasonable security arrangements against such risks as unauthorized access, use, collection, disclosure or disposal.
Security measures have been integrated into the design, implementation and day-to-day operating practices as part of our commitment to protect the personal information it holds.
What else should I know about my privacy when online?
Please keep in mind that whenever you voluntarily disclose personal information online – for example through e-mail, discussion boards, or elsewhere – that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.
Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.
Consent to this Agreement
By using this Web site, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.
Terms and Conditions
Payment Terms
Lunasea Lighting accepts Visa & MasterCard. Charges will show up on your statement with Lunasea Lighting’s parent company name Digitron Electronics. Lunasea offers our corporate customers net thirty (30) day payment on approved credit. An additional service charge of twenty five dollars ($25.00) per check will be placed on any checks returned by the bank for reasons, including non-sufficient funds (NSF), not-available funds (NAF), etc. Replacement payment must be made immediately by cashiers check or money order in the corrected amount. All past due payments are subject to one point five percent (1.5%) finance charge in addition to the original invoice amount or the highest lawful rate of finance charge, per month applicable under the State Law. No orders will be shipped until all past due payments are made in full. Wire-transfer payments are subject to an additional fifteen dollar ($15.00) service charge per transfer.
Transportation
All shipments are FOB Homosassa, FL. USA. Routing of shipments are at the discretion of Lunasea Lighting. Whenever practical, Lunasea Lighting will honor customer’s special requests, provided freight costs are assumed by the customer.
Freight Claims
When the freight carrier takes receipt of products, title of the products passes from Lunasea Lighting to the customer. All damage or loss claims must be filed directly with the carrier.
Return Material Authorization
Regardless of the nature of the return all returned products must be accompanied by a Return Merchandise Authorization (RMA) numbers issued by Lunasea Lighting. Freight must be prepaid by the customer. The RMA number must be clearly printed on the return carton(s) and referenced on all documents pertaining to the return. Any cartons returned without Lunasea Lighting’s RMA number will be refused. All products returned for credit are subject to factory inspection for resalable condition. Credits may be reduced by costs incurred by bringing products to resalable condition. Except for products considered by Lunasea Lighting to be defective in material or workmanship, all returns are subject to a restocking fee charged in the amount of twenty percent (20%) of the original invoice amount. All products must be returned in their original cartons. Non-stock orders accepted by Lunasea Lighting for modified, customized production or obsolete items are not cancelable, not returnable and not refundable. All shipments refused by the customer are subject to a restocking fee charged in the amount of thirty percent (30%) of the original invoice amount as well as freight cost both ways.
Quotes & Pricing
All Lunasea Lighting prices are subject to change without notice. All prices are in US Dollars. All merchandise will be billed at prices in effect at time of shipment. Federal, State and Local Sales Taxes are not included in published or quoted prices. All quotations are subject to Lunasea Lighting’s standard terms and conditions. Quotations are valid for a period of thirty (30) days from the date quoted, unless otherwise stated. Prices on confirmed held orders will be valid for sixty (60) days, unless otherwise stated. All quotation requests must reference specific quotation number and job name.
Purchase Orders & Cancellations
Any purchase order or purchase order cancellation must be submitted in writing and is subject for approval by Lunasea Lighting. Order cancellation (if approved) must be confirmed by Lunasea Lighting in writing and is subject to cancellation fee(s).
Delivery Schedules
Lunasea Lighting shall not be in any way responsible for failure(s) or delay(s) in the fulfillment or execution of orders or shipments which are directly or indirectly caused by conditions of war, national or international emergencies, sabotage, inadequate transportation facilities, inability to secure raw materials or supplies including fuel and power, fire, flood, windstorms or others acts of God, strikes, lock-outs or other labor disturbances, orders by local authorities or any cause similar or of difference kind which is beyond reasonable control of Lunasea Lighting.
Back Orders
Any and all Lunasea Lighting items not available in stock at the time of scheduled shipment are automatically placed on back order status and shipped as soon as they are available and are back in stock. Customers that do not wish to receive back ordered items are required to submit an immediate written notification to Lunasea Lighting.
Limited Warranty
Lunasea Lighting warranties its products against workmanship defects (determined by Lunasea Lighting) for a period of one (1) year from the date of shipment and agrees to repair or replace any such product without charge during indicated period of time. LAMPS are warranted for a period not exceeding fifty percent (50%) of published life of the lamp from the day of shipment. BALLASTS and ENCLOSURE are warranted for a period of one (1) year from the date of shipment.
This warranty extends only to the buyer of the product. Proof of purchase in the form of original receipt is required by Lunasea Lighting before warranty performance is rendered.
This warranty covers product failure due only to material and workmanship defects, which occurs in normal use of product. Warranty does not cover product failure due to misuse, abuse, lack of reasonable care, alteration, improper installation, subjecting product to any but the specified electrical voltage, age or any other failure not resulting from defects of materials or workmanship.
Damage resulting from discoloration is not covered by this warranty.
Separates purchased non-Lunasea Lighting products including lamps are not covered by this warranty and if used with Lunasea Lighting product will void any and all warranty allowed.
Lunasea Lighting does not reimburse customers for any cost of labor, service or other costs related to product warranty.
There are no other warranties inferred or implied except as stated herein.
Lunasea Lighting shall not be liable for incidental, special or consequential damages resulting from the use of the products or arising from any breach of this warranty. Extended and special warranty requests will be considered only at a time of quotation.
To obtain warranty service contact Lunasea Lighting Warranty Department. Have the product model number, date of purchase and invoice number available when you call Lunasea Lighting. A customer service representative shall advise necessary action. Any product requiring return to Lunasea Lighting will be subject to Lunasea Lighting Return Policy.