Thank you for your purchase of Lunasea products. We are proud to design, engineer, and produce the highest quality lighting products for your use. While we utilize the best manufacturing practices, there are occasional cases of product failure, and this warranty covers these instances.
If the product was purchased from an authorized Lunasea reseller, the product should be returned to that reseller if less than 30-days from purchase date. If it has been longer than 30-days from purchase date, please review the following and contact Lunasea directly. If the item was purchased from Lunasea directly, please review the following and contact Lunasea.
Lunasea is not liable for any charges incurred by the Customer relating to installation, repair or removal of Lunasea product offerings.
Lunasea warrants that this product will be free from defects in material and workmanship. If you believe your Lunasea product is defective, it must be returned to Lunasea for inspection by our warranty claims department. After inspection, Lunasea will verify that the defect was not caused by negligence, abuse, unauthorized repair or disassembly, Lunasea will determine whether the product will be repaired or replaced in accordance with Lunasea Warranty*.
To begin your warranty claim:
You must have a Return Merchandise Authorization (RMA) number. To get your RMA number, please contact our warranty department by phone at (800) 272-0170 TOLL FREE, or by filling out the Return Merchandise Authorization Form on our website.
Once you have an RMA number, the product must be shipped back to Lunasea prepaid. Ship product to 9619 W. Yulee Drive, Homosassa, FL 34448.
Please include a copy of your original invoice (proof of purchase).
Please be sure that your RMA number is clearly marked on your documentation as well as on the outside of the packaging used for shipping.
Please include a short note on the problem you are experiencing, and your return address.
By completing the steps above, this will ensure faster processing of your claim so that Lunasea can get your product back to you as quickly as possible.
If Lunasea determines, in its sole discretion, that your product is defective in material or workmanship, Lunasea will honor your warranty claim. In some cases the product will be replaced, depending on the specific time frame of the purchase. If the product is repaired, all parts, labor, and return shipping In the contiguous United States is covered by Lunasea.
See website for warranty length regarding individual products.
All accessories, covers, mounting options, kits (excluding light), and all other items that Lunasea offers as products for sale may have different limited warranties. Please check our website for individual product warranty.
Lunasea uses the highest quality materials available. Depending on environment, powder coat and anodize color can fade, and not considered a defect.
Lunasea, at its sole discretion, will determine the proper handling of all warranty claims. All warranties, expressed or implied, are void if our warranty claim department determines that there is sufficient evidence of one or more of the following:
Negligence: Improper installation, improper use, etc.
Abuse: Damage beyond the limits of “normal wear and tear.”
Unauthorized Repair: Repair service performed by an unauthorized service center.
Seal Tampering: Removal of bezel or bezel screws will compromise the integrity of the water-tight seal.
Without having your original proof of purchase available, the Lunasea Warranty could be voided.
Lifetime warranty is seven years as defined as reasonable life of product.
International customers please contact your local sales contact if questions are not answered within the Policy.
All warranties are non-transferable. Warranty terms and policies are subject to change without notice. If you have any questions regarding Lunasea Warranty, please contact Lunasea.